01 / STARTING POINT
Business goal
What does the company want to achieve? I start with needs, constraints and priorities. Together, we agree how to recognise the value of the change.
↳Shared priorities and an intended outcome
02 / STARTING POINT
People and processes
Who uses the solution and who owns the change? I bring business stakeholders, IT teams and users together to agree on how to move forward.
↳Clear roles and an understanding of the process
03 / STARTING POINT
Systems and data
What needs to improve in the application, integration or data? I assess options, dependencies and opportunities for automation, including possible uses of AI.
↳A solution matched to the need
04 / STARTING POINT
Review the outcome
Does the solution help people in their daily work? We revisit the goal, gather feedback from users and decide what needs further improvement.
↳Lessons learned and a next step
Choose a stage to explore my approach.